Laneway Design Studio
Returns/Refund Policy

 

Definitions
Return: Product is returned to the seller. Once received, a credit is issued in form of a voucher, credit note or gift card.
Refund: Customer is refunded for any reason in full or in part.

Replace or Refund

  • All purchases from Laneway Design Studio are covered by Australian Consumer Law.

  • Laneway Design Studio is not required to provide a refund or replacement if you change your mind.

  • But you can choose a refund or exchange if an item has a major problem. This is when the item:

    • has a problem that would have stopped someone from buying the item if they had known about it.

    • is unsafe

    • is significantly different from the sample or description

    • doesn’t do what we said it would, or what you asked for and can’t be easily fixed.

  • If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time, you can choose a refund or replacement.

  • Please keep your proof of purchase.

Return of Online Purchases

  • Your payment must have been received.

  • The returned item must be in our possession within 14 days of the date you received it.

  • Shipping, handling charges and insurance cost are non-refundable.

  • Customers are responsible for return shipping expenses.

  • Returned items must be in the original condition, not used or altered. Upon return, your merchandise will be inspected.

  • Customers must request a return authorisation prior to returning. Unauthorised returns cannot be accepted. Please fill in our Request for Return/Exchange Form in order to receive your authorisation.

  • Abuse of our return policy will not be tolerated. We reserve the right to refuse full refunds for excessive returns by a customer.

  • Once we receive the returned products, we will issue your refund within 7 working days.

  • Customised items cannot be refunded for change of mind.

  • All items must be opened and checked by the customer within 24 hours of receipt otherwise we cannot be liable for damage incurred during transit.